An email was sent, please, check your inbox.

An email has been sent to the email address for this username. Open this email and follow the link inside to create a new password.

If you cannot find the email, make sure to check your junk/ spam folder.

What you have entered is not a valid master account username. If you are trying to reset a password for a learner profile, sign into the master account and click the edit icon for the learner. Then you will have the option to reset that learner’s password.